In this guide
Net Promoter Score is a simple, yet powerful business metric, which will help you:
- Understand how the NPS survey works and how to calculate NPS.
- Measure customer experience using the promoters, passives and detractors methodology.
- Gain valuable feedback using customer feedback questions.
- Uncover new business improvement strategies.
- Transform leadership, marketing, sales, operations and HR.
- Grow your business.